PAYMENT INFORMATION

We offer secure and convenient payment methods to ensure a smooth shopping experience and quick processing of your order.

Accepted Payment Methods

We currently accept the following payment methods:

Credit / Debit Cards:

Visa, MasterCard, American Express, UnionPay

Digital Wallets:

Apple Pay, Google Pay, Shop Pay

PayPal

All payments are processed in USD.

Payment Security Guarantee

Your security is our priority:

All transactions are processed through SSL encryption and PCI-compliant payment gateways.

We do not store your credit card information.

What to Do if Payment Fails

If your payment is declined:

Ensure your card has sufficient funds and is authorized for international/online purchases.

Double-check your payment details for accuracy.

Try a different payment method.

Contact your card issuer or payment platform for assistance.

If you still encounter issues, please email jotoys-ec@jotoys.net for assistance.

Order Confirmation

Once payment is successfully processed, you will receive:

An order confirmation email

A shipping notification email once your order is dispatched.

Taxes & Duties

We will fully cover all import taxes and duties, provided that your country or region is within our shipping service area. The amount you see at checkout is the final payment amount, with no additional fees required.

If your region has specific customs policies or restrictions, please feel free to contact us before placing your order to confirm if we can ship to your location.

Fraud Protection

To ensure the security of transactions, we may manually review orders that appear suspicious. During this process, there might be a short delay in processing. We appreciate your understanding.

Contact Us

For any payment-related questions, feel free to contact us:

Email: jotoys-ec@jotoys.net
Phone (HK): +852 4753 1083
E-commerce Contact (China): +86 190 6503 2756