This Privacy Policy explains how JOTOYS ("we," "our," or "us") collects, uses, shares, and protects your personal information when you visit or purchase products from [www.jotoys.store] (the "Website").
1. Information We Collect
a. Device Information
When you visit our Website, we automatically collect:
Technical Data: IP address, browser type, time zone, device type, and operating system.
Browsing Activity: Pages viewed, referral sources, and interactions with the Website.
Log Files: Tracking IP addresses, timestamps, and pages accessed.
Pixels/Tracking Beacons: To monitor usage patterns on the Website.
b. Order Information
When you make a purchase from our Website, we collect:
Contact Information: Name, billing/shipping address, email, and phone number.
Payment Information: Credit card details (processed securely through a PCI-compliant gateway).
Transaction Records: Purchase history and order-related communication.
c. Combined Data
The combined information from device and order details is collectively referred to as "Personal Information."
2. How We Use Your Information
a. Order Fulfillment
Process payments and deliver products.
Send order confirmations, invoices, and shipping updates.
Screen for fraud/risk (e.g., using third-party tools like Shopify).
b. Communication
Respond to inquiries and provide customer support.
Send promotional updates (with your consent; you can opt-out at any time).
c. Legal Compliance
Fulfill tax, regulatory, or legal obligations.
3. Sharing Your Information
We only share your data with the following entities when necessary:
Service Providers: Shopify (see [Shopify Privacy Policy]), payment processors, and shipping partners.
Legal Authorities: To comply with subpoenas, court orders, or applicable laws.
Business Transfers: In the case of mergers, acquisitions, or asset sales.
4. Your Rights
a. General Rights
Access, correct, or delete your personal information.
Object to processing or request data portability.
b. California Residents
Request disclosure of the categories of data sold/shared (as per CCPA).
To exercise these rights, please contact us at jotoys-ec@jotoys.net.
5. Data Retention
We retain order information as necessary to:
Fulfill orders and comply with legal obligations (e.g., tax records).
Resolve disputes or enforce agreements.
6. Security
We implement industry-standard security measures (SSL encryption, access control) to protect your data. However, no system is 100% secure — please report any suspicious activity promptly.
7. Do Not Track (DNT)
We do not alter our data practices based on DNT browser signals.
8. Children's Privacy
Our Website is not intended for users under the age of 18. We do not knowingly collect information from minors.
9. Policy Updates
We may periodically revise this policy. Changes will take effect after they are posted on the Website.
10. Contact Us
If you have questions, requests, or complaints:
Email: jotoys-ec@jotoys.net
Address: Room 102, 1/F, Cloud Centre, 111 Tongzhou Street, Tai Kok Tsui, Hong Kong