KNOWKNOW House of Memories Blind Box

1. Free shipping on order over $40!
2. For orders under $40, shipping costs $4.99.
3. Confirmed orders usually will be processed to ship out within 72 hours.
4. Products may be sent from the United States or China, our system will automatically select the delivery warehouse based on where the product is in stock.
--Local Shipments: approximately 3-7 business days
--International Shipments: approximately 9-15 business days

1. Sales tax and customs duties are covered by JOTOYS. The amount you pay at checkout is the final total for your order.
2. No additional charges will be required upon delivery.

1.Secret Edition
A certain chance to win a secret edition among the series (also referred to as special, variant, or hidden).
2.If I buy multiple blind boxes from the same IP series, will I receive duplicate styles?
Due to the random nature of blind boxes, purchasing multiple does not ensure you will receive different styles. Duplicates may occur.
3.Probability Ratio
The probability of hidden figures varies in each series. Please refer to the description for details.
4.Secret Figure Replacement
If there is a secret figure in the box, one basic figure might be replaced randomly.
5.Single Box
One figure per blind box
6.Style Unknown
The figure style remains unknown before opening.

We have a 30-day return policy, which means you have 30 days after the original purchase date to request a return/refund. 

To be eligible for a return, your item must be in the same condition that you received it, unopened, undamaged, and in its original packaging.Please therefore ensure you use the original packaging to safely pack and return the parcel to us. 

You’ll also need the receipt or proof of purchase. 

We are pleased to offer refunds or exchanges on all items, excluding any item that is sold as a blind box item, unless it is unopened/damaged.

We do not refund the costs of postage, and the customer is responsible for the costs of returning the item at their own expense.