Shipping Policy
1. Shipping Destinations
We now offer worldwide shipping to most countries and regions across the globe.
Whether you're located in Asia, North America, Europe, or beyond — we’ve got you covered!
2. Shipping Costs
Orders under $40 2.99.
Orders $40+: Free Standard Shipping.
These shipping rates apply to all countries and regions we currently ship to.
If you need expedited shipping, please contact us via email.
3. Order Processing & Delivery Times
Processing Time: Orders are processed within 1–3 business days (excluding weekends/holidays).
Estimated Delivery:
Mainland China, Hong Kong SAR, Macau SAR：
Estimated delivery in 3–5 business days after dispatch.
United States, Canada, Australia, France, New Zealand, South Korea, Malaysia, Mexico, Japan, Thailand, Singapore, Vietnam, Spain, United Kingdom：
Estimated delivery in 7–12 business days after dispatch.
delays may occur due to customs
4. Tracking & Notifications
A tracking number will be emailed once your order ships. Monitor your package via the carrier’s website.
Contact us at [service@jotoys.net] if tracking information is unavailable after 5 business days.
5. International Shipping
Customs & Duties:
JOTOYS will cover all customs duties, taxes, and import fees for your order. The total amount displayed at checkout is the final price you pay. No additional charges will be requested upon delivery.
Customs Clearance:
We will handle all customs documentation and processes. Delays due to customs inspections or regulatory disputes are exempt from liability.
6. Lost, Damaged, or Incorrect Orders
Retain all packaging and documentation (including photos of damage).
Report issues within 30 days of delivery to [service@jotoys.net]. We will assist with carrier claims or reshipments (if stock permits).
7. Address Errors & Order Changes
Ensure your shipping address is 100% accurate. We are not liable for delays/costs due to incorrect addresses.
Order modifications/cancellations must be requested within 24 hours of purchase (before processing).
8. Holiday Delays
Delivery times may extend during peak seasons (e.g., Black Friday, Christmas). Check our website for updates.
Returns & Exchanges
1. Returns/Exchanges
Please email us within 7 business days of receiving your order to request a return, refund, or exchange.
Return/Exchange Conditions:
If you find that the product packaging or the product itself is damaged or defective, we will offer a free exchange or refund and arrange the return of the product.
If the return is not due to product damage or quality issues, you must ensure that the product remains unused, in its original packaging, and with the tags attached. We will offer a free exchange or refund and arrange the return of the product.
Return/Exchange Fees :
If you request a return or refund within 7 business days of receiving the product, and the product remains unused and in its original packaging, we will cover the return shipping costs.
However, if you request a return or refund after the 8th business day, you will be responsible for the return shipping costs and any potential customs fees.
Non-Returnable Items：
Products that have been opened cannot be returned or exchanged if there is no damage or quality issue with the item or its packaging.
2. Return Process
Contact Us: Email [service@jotoys.net] with your order number and reason for return.
Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and instructions.
Email: service@jotoys.net
Hong Kong Phone: +852 4753 1083
For E-commerce Inquiries (China): +86 190 6503 2756
Refund: Processed within 7 business days of receipt. Refunds are issued to the original payment method.
3. Exchanges
Exchanges are subject to product availability.
If the replacement item is priced higher, you will be charged the difference.
Additional Policies
1. Force Majeure
We are not liable for delays caused by events beyond our control (e.g., natural disasters, pandemics, carrier strikes).
2. Policy Updates
This policy may be revised periodically. Changes take effect immediately upon posting.
3. Contact Us
For questions, email [service@jotoys.net]
JOTOYS Team
Where Curiosity Meets Collectibles
Contact Information
Email: service@jotoys.net
Hong Kong Phone: +852 4753 1083
For E-commerce Inquiries (China): +86 190 6503 2756